Refund policy
At Avior Fitness, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Include all original tags and packaging.
- Not show signs of wear, washing, or damage.
For hygiene reasons, certain items such as underwear, swimwear, and other intimate apparel cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item
We'll arrange a replacement or issue a full refund where appropriate.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Original shipping fees are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be cancelled within 12 hours of purchase. After this period, your order may already be in processing and cannot be cancelled.
Return Shipping
If the return is due to a change of mind, customers are responsible for return shipping costs.
If the item is defective, damaged, or incorrect, Avior Fitness will cover the return shipping costs or provide an appropriate solution.
Contact Us
If you have any questions about your order or need assistance with a return, please contact us through our Contact page. Our support team will respond as quickly as possible.